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It couldn't hurt to test out other sites for user evaluations of a source either. You will indeed find a more complete picture of them, the superiority of their results, and possibly their compliance to handle the occasional customer grievances that will come. This is inescapable for any sizeable business though so look cautiously and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only 2 out of the fifteen were unable to be resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!