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It couldn't hurt to test out other websites for user evaluations of a source either. You will indeed find a more complete representation of them, the quality of their results, and possibly their compliance to deal with the intermittent customer grievances that will occur. This is unavoidable for any sizeable company though so look cautiously and keep the numbers in perspective. 15 complaints out of one million isn't horrible. Especially if only 2 out of the 15 weren't resolved satisfactorily. Start unravelling all your reverse phone lookup mysteries right away with the Reverse Phone Service directory!