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It couldn't hurt to test out other websites for user evaluations of a provider either. You will indeed find a more comprehensive picture of them, the quality of their results, and potentially their compliance to handle the intermittent customer grievances that will come. This is inescapable for any sizeable business though so inspect carefully and keep the numbers in perspective. 15 complaints out of a million isn't bad. Especially if only two out of the 15 weren't resolved satisfactorily. Begin deciphering all your reverse phone lookup mysteries immediately with the Reverse Phone Service database!