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It couldn't hurt to test out other sites for user reviews of a provider either. You will indeed discover a more complete picture of them, the quality of their findings, and possibly their compliance to handle the intermittent customer complaints that will occur. This is inescapable for any large company nonetheless so look carefully and keep the numbers in perspective. 15 complaints out of a million isn't horrible. Especially if only 2 out of the fifteen were unable to be resolved agreeably. Start deciphering all your reverse phone lookup mysteries today with the Reverse Phone Service database!